To Our Valued Guests,
As COVID-19 continues to have an impact around the world, we feel that it’s important for us to communicate directly with you to show the steps we are taking to help keep our guests safe and healthy. At Candleberry Inn, we adhere to the highest cleaning standards possible. In the last year, we implemented additional measures in the face of COVID-19 to ensure that our guests feel a sense of security when staying with us. We are confident that these extra measures and precautions make our Inn a safe place to stay and relax.
– Angelo & Marco
Update – May 13, 2021
For the safety of our guests and staff, we have implemented additional operating procedures that comply with the Centers for Disease Control and Prevention, state, and local guidelines, as well as those suggested by hospitality industry experts. These procedures include breakfast service changes, guest room housekeeping, and common area procedures to supplement our already rigorous processes, all geared to ensure the utmost safety practices in cleanliness and hygiene.
IMPORTANT INFORMATION FOR OUT OF STATE VISITORS:
At this time there is a state travel advisory for all visitors entering Massachusetts to quarantine for 10 days upon their arrival. Travelers in the following categories are exempt from this quarantine advisory:
- Travelers who are fully vaccinated (travelers who have received two doses of either the Moderna or Pfizer COVID-19 vaccines OR who have received a single dose of the Johnson & Johnson vaccine, 14 days or more ago) and who do not have symptoms.
- Travelers who have received a negative COVID-19 result on a test administered not more than 72 hours prior to their arrival in Massachusetts. Travelers may also test out of the quarantine advisory after arrival in Massachusetts, as long as they quarantine until receiving a negative test result.
- Anyone who is entering Massachusetts for fewer than 24 hours
- Anyone who is returning to Massachusetts after being out of the State for fewer than 24 hours
Massachusetts also requires all persons to wear a mask or other face covering in both indoor and outdoor settings and to remain 6 feet from others any time they are in settings with persons who are not members of their immediate household.
All travelers are encouraged to consult and follow the CDC’s guidelines and requirements for travel.
International Travel: International travelers are to consult with the U.S. Department of State and CDC websites for COVID-19 information regarding international travel. All International travelers arriving in Massachusetts should quarantine for 10 days unless they can provide proof of a negative test result that meets the criteria stated above or they are covered by one of the other, limited exceptions.
State guidelines and our local health department approved hospitality and lodging businesses to remain open with restrictions to which we’re closely adhering. Please read our enhanced procedures below, then contact us with any questions you may have regarding your reservation.
GUEST CHECK-IN AND CHECK-OUT
While it is always our preference to personally welcome our guests, considering current social distancing guidelines we are employing contact-less check-in and check-out procedures. Since our standard reservation system collects final payments and processes receipts electronically prior to guest arrivals, the need for credit cards, pens, or papers to be exchanged at arrival will be limited.
On the console located in the inn’s main entry, guests will find envelopes containing their sanitized room keys and a welcome letter with directions to their rooms. The welcome letter will include innkeeper mobile numbers to facilitate communications via texting. As always, the innkeepers will be on-premises and will happily answer any inquiries or show you to your guest room, if desired.
To comply with current Massachusetts state mandatory safety standards, all employees and customers (guests) should wear face masks or face coverings in common areas. Masks will be provided to guests if needed.
Since all charges are prepaid, there should be no need to settle balances due at the time of check out. Guests are asked to leave their keys in the guest rooms.
The Candleberry Inn full breakfast service will continue as usual. All food and beverages will be served to guests either on the outdoor patio or in the dining room. The following changes will be employed:
- All self-service beverages in the dining room will be discontinued. Beverages will be served at the table.
- Servers will wear face masks during breakfast service, and, as always, will wash their hands before and after every guest interaction.
- Tables will not be pre-set. Clean/sanitized napkins, silverware, glasses, mugs, condiments, etc. will be set once the guests have been seated.
- A maximum number of four (4) guests per table will be served. Larger parties traveling together will be served separately.
- Menus will not be provided on an individual basis. One breakfast menu will be posted a day in advance in the common area for guests to read. At breakfast, staff will review breakfast options with guests and take orders.
We will retain scheduled seating times to manage the number and distance of people in the dining areas at any one time. Seating times begin at 8:00 A.M. and continue with scheduled intervals, with the last seating arrival time at 9:15 A.M. Guests are asked to schedule their preferred breakfast seating no later than 6:00 P.M. on the prior night.
Tables will be available outdoors on the garden patio, as well as in our charming 1790’s dining room. At any given seating, there will no more than be 2-3 indoor tables in use, with the appropriate distance between tables and guests.
Self-Serve & Guest Pantry
The guest self-service pantry will be available again with restrictions. Shared coffee-makers and tea kettles will be available with nearby sanitizing wipes for guests to use before and after they utilize the pantry area.
Additionally, for guests who prefer not to use the shared pantry, they may request beverages from innkeepers throughout the day if they would like coffee or teas. Bags of ice will be available from the innkeeper, use of shared ice maker will be discontinued. The common area refrigerator will contain bottled water for guests to take, and it may not be used for personal guest food or beverages.
The daily afternoon baked item will continue to be individually boxed and made available to guests.
GUEST ROOMS & HOUSEKEEPING SERVICE
We will employ a 24-hour block between stays on all guest rooms whenever possible, to ensure safe time distancing between guest stays.
Extraneous items such as throw pillows, throw blankets, magazines, and notepads will be removed from the rooms. Such items can be requested by the innkeeper if needed.
Upon check-out, rooms will be stripped of all linens, inserted into laundry bags, and taken to the laundry room to be washed and sanitized. Beds will be remade with clean / sanitized linens. All hard services in the guest rooms will be cleaned with a sanitizing detergent. All doorknobs, switches, drawer pulls, alarm clock/docking stations, thermostat controls, TV remote controls will be sanitized. Soft surfaces will be sprayed with fabric sanitizing spray.
Bathrooms will continue to be cleaned with sanitizing cleaners. As always, rooms will be inspected by innkeepers and locked until guests check-in.
Daily Housekeeping Service
Daily housekeeping tidy service will resume and be upon request. For guests who decline daily housekeeping service, arrangements will be made for trash and soiled towel removal as follows:
- Larger trash bins with covers and pedals will be placed in rooms near the entry door. This will allow staff to minimally access guest rooms to remove trash without actually entering the room.
- Cloth laundry bags will be provided to guests for soiled towels. We ask guests to place the bag next to the trash near the door.
- Clean towels will be delivered to guest rooms upon guest request.
Common area procedures will comply with current state guidelines for lodging establishments. Masks or face covering must be worn in indoor common areas. These spaces will be cleaned and sanitized more frequently and high touch areas such as doorknobs and banisters will be cleaned more regularly by staff. Hand sanitizer and wipes will be made available throughout common areas.
The guest pantry area will be available with some restrictions. Sanitizing wipes will be available and signage will be posted.
The common area powder room will be unavailable for guest use at this time, and limited only to staff. Signage will be posted on the door directing guests to only use the bathrooms in their respective guest rooms. Innkeepers will use the bathroom in the owner’s suite.
Staff will be trained for enhanced cleaning and serving procedures. Staff will be provided with:
- Face masks and protective disposable gloves
- Screening and temperature check with thermometer upon arrival for work
Kitchen sanitation procedures will continue with:
- High-temperature commercial grade dish machine to sanitize dishes, silverware, glassware
- Surfaces cleaned and sanitized with bleach
In warmer weather, garden chairs will be cleaned several times per day; and beach chairs will be washed after each guest’s use. A designated return area for used chairs will be provided for guests. Beach towels will be laundered after each use.