Enhanced Operating Procedures in Response to COVID-19

To Our Valued Guests,

As COVID-19 had an impact around the world, we felt that it’s important for us to communicate directly with you to show the steps we took to help keep our guests safe and healthy. At Candleberry Inn, we adhere to the highest cleaning standards possible. In the last two years we implemented additional measures in the face of COVID-19 to ensure that our guests feel a sense of security when staying with us. We are confident that these extra measures and precautions make our Inn a safe place to stay and relax.

– Angelo & Marco

 

Update – August 2022

For the safety of our guests and staff, we implemented additional operating procedures that comply with the Centers for Disease Control and Prevention, state, and local guidelines, as well as those suggested by hospitality industry experts. These procedures included breakfast service changes, guest room housekeeping, and common area procedures to supplement our already rigorous processes, all geared to ensure the utmost safety practices in cleanliness and hygiene.

IMPORTANT INFORMATION FOR VISITORS:

In the Commonwealth of Massachusetts, with the exception of remaining face-covering requirements for public and private transportation systems and facilities housing vulnerable populations, all industry restrictions were lifted and capacity increased to 100% for all industries on May 29, 2021.

While mask wearing is currently not required, some travelers will be wearing them by choice in indoor common areas and outdoors where social distancing isn’t possible. Your innkeepers, servers, housekeepers and staff members have all been fully vaccinated and some will be wearing masks while working.

State guidelines and our local health department approved hospitality and lodging businesses to remain open since June 2020 with evolving restrictions to which we’re closely adhering. Please read our enhanced procedures below, then contact us with any questions you may have regarding your reservation.

GUEST CHECK-IN AND CHECK-OUT

While it is always our preference to personally welcome our guests, contact-less check-in and check-out procedures are available for guests who prefer it. Since our standard reservation system collects final payments and processes receipts electronically prior to guest arrivals, the need for credit cards, pens, or papers to be exchanged at arrival will be limited.

Check-in

The innkeepers and staff will be on-premises and will personally greet you, happily answer any inquiries and show you to your guest room. If a contact-less check-in is desired, with advance notice guests will find welcome envelopes on the console located in the inn’s main entry. The envelope will contain their room keys and a welcome letter with directions to their rooms. The welcome letter will include innkeeper mobile numbers to facilitate communications via texting.

Check-out

Since all charges are prepaid, there should be no need to settle balances due at the time of check out. We always like to personally say good-bye as you leave.

BREAKFAST

The Candleberry Inn full breakfast service will continue as usual. All food and beverages will be served to guests either on the outdoor patio (with outdoor heaters) or in the dining room. The following service processes are in place:

Beverages will be served to the table with breakfast, and the self-serve Guest Pantry is available at all times (day and night) for beverages.

A maximum number of four (4) guests per table will be served. Larger parties traveling together will be served separately.

Your chef will wear face masks during breakfast preparation, and, as always, servers and kitchen staff will wash their hands before and after every guest interaction.

Tables will not be pre-set. Clean/sanitized napkins, silverware, glasses, mugs, condiments, etc. will be set once the guests have been seated.

Seating

We will retain scheduled breakfast seating times that begin at 8:00 A.M. and continue with scheduled intervals, with the last seating arrival time at 9:15 A.M. Guests are asked to schedule their preferred breakfast seating no later than 6:00 P.M. on the prior night.

Tables will be available outdoors on the garden patio, as well as in our charming 1790’s dining room. Outdoor heaters are available on the garden patio, allowing guests to dine outdoors through the cooler months.

Self-Serve & Guest Pantry

The guest self-service pantry is available, with no restrictions. Shared coffee-makers and tea kettles will be available with nearby sanitizing wipes for guests to use before and after they utilize the pantry area.

Additionally, for guests who prefer not to use the shared pantry, they may request beverages from innkeepers throughout the day if they would like coffee or teas. Bags of ice will be available from the guest pantry freezer. The common area refrigerator will contain bottled water for guests to take, and it may also be used for personal guest food or beverages.

The daily afternoon baked item will continue to be individually boxed and made available to guests – because it’s a nice way to serve it and guest love it.

GUEST ROOMS & HOUSEKEEPING SERVICE

Upon each check-out, rooms will be stripped of all linens, inserted into laundry bags, and taken to the laundry room to be washed and sanitized. Beds will be remade with clean / sanitized linens. All hard services in the guest rooms will be cleaned with a sanitizing detergent. All doorknobs, switches, drawer pulls, alarm clock/docking stations, thermostat controls, TV remote controls will be sanitized. Soft surfaces will be sprayed with fabric sanitizing spray.

Bathrooms will continue to be cleaned with sanitizing cleaners. As always, rooms will be inspected by innkeepers and locked until guests check-in.

Daily Housekeeping Service

Daily housekeeping tidy service for guest rooms is in effect.

If daily housekeeping service is declined, arrangements will be made with individual guests for trash and soiled towel removal as follows:

– Trash removal from trash bins in room and bathrooms

– Clean towels will be delivered to guest rooms upon guest request. Cloth laundry bags have been provided to guests for soiled towels to be removed from rooms.

– Room amenities including bath products and glassware will be replenished daily.

– For longer stays, full housekeeping service will be provided at least every three days.

Just let us know what you would like.

COMMON AREAS

Common area procedures will comply with current state guidelines for lodging establishments. These spaces will be cleaned and sanitized frequently and high touch areas such as doorknobs and banisters will be cleaned regularly by staff. Hand sanitizer and wipes will be made available throughout common areas.

The guest pantry area will be available with no restrictions. Sanitizing wipes will be available and signage will be posted.

STAFF

All innkeepers and staff member have been vaccinated. Face masks will be worn during food preparation. Some staff members, including innkeepers, breakfast servers and housekeepers, will continue wear face masks for the time being, at their discretion since there are currently no state or local government mandates to do so.

KITCHEN

Kitchen sanitation procedures will continue with:

High-temperature commercial grade dish machine to sanitize dishes, silverware, glassware

Surfaces cleaned and sanitized with bleach

OTHER

In warmer weather, garden chairs will be cleaned several times per day; and beach chairs will be washed after each guest’s use. A designated return area for used chairs will be provided for guests. Beach towels will be laundered after each use.