State Restrictions and Enhanced Operating Procedures in Response to COVID-19

To Our Valued Guests,

As the coronavirus continues to have an increased impact around the world, we feel that it’s important for us to communicate directly with you to show the steps we are taking to help keep our guests safe and healthy. At Candleberry Inn, we adhere to the highest cleaning standards possible. We have also implemented additional measures in the face of COVID-19 to ensure that our guests feel a sense of security when staying with us. We are confident that these extra measures and precautions make our Inn a safe place to stay and relax.

 

– Angelo & Marco

Update – February 4, 2021

For the safety of our guests and staff, we have implemented additional operating procedures that comply with the Centers for Disease Control and Prevention, state, and local guidelines, as well as those suggested by hospitality industry experts. These procedures include breakfast service changes, guest room housekeeping, and common area procedures to supplement our already rigorous processes, all geared to ensure the utmost safety practices in cleanliness and hygiene.

IMPORTANT INFORMATION FOR OUT OF STATE VISITORS:

At this time there are state travel restrictions for visitors entering Massachusetts from certain states as follows:

NO RESTRICTIONS: There are currently no quarantine restrictions or travel orders for visitors coming to Massachusetts from lower risk COVID-19 states including HI. The only requirement at this time is to wear face coverings in indoor public areas and outdoors when 6′ distancing isn’t possible.

RESTRICTIONS: Effective February 4, 2021 all travelers entering Massachusetts from states not listed in the previous section must comply with the travel order issued by the governor. The travel order requires all visitors to complete a Massachusetts Traveler Form unless they are coming from a state that has been designated a lower risk COVID-19 state or fall into an exemption category. Currently, the lower risk COVID-19 state is HI. The travel order also provides that visitors arriving in Massachusetts from any place other than a COVID-19 lower risk state must quarantine for 10 days unless they can produce a negative COVID-19 test result administered on a sample taken not more than 72 hours prior to arriving in Massachusetts.

 

Last year, our reopen date was Thursday, June 18, 2020. State guidelines and our local health department approved hospitality and lodging businesses reopen June 8, 2020 with restrictions to which we’re closely adhering. Please read our enhanced procedures below, then contact us with any questions you may have regarding your reservation.

GUEST CHECK-IN AND CHECK-OUT

While it is always our preference to personally welcome our guests, considering current social distancing guidelines new contact-less check-in and check-out procedures are now being employed. Since our standard reservation system collects final payments and processes receipts electronically prior to guest arrivals, the need for credit cards, pens, or papers to be exchanged at arrival will be limited.

Check-in

On the console located in the inn’s main entry, guests will find envelopes containing their sanitized room keys and a welcome letter with directions to their rooms. The welcome letter will include innkeeper mobile numbers to facilitate communications via texting. As always, the innkeepers will be on-premises and will happily answer any inquiries from an appropriate distance, when required.

To comply with current Massachusetts state mandatory safety standards, all employees and customers (guests) should wear face masks or face coverings in common areas. Masks will be provided to guests if needed.

Check-out

Since all charges are prepaid, there should be no need to settle balances due at the time of check out. Guests are asked to leave their keys in the guest rooms.

BREAKFAST

The Candleberry Inn full breakfast service will continue as usual. All food and beverages will be served to guests. The following changes will be employed:

  • All self-service beverages in the dining room will be discontinued. Beverages will be served at the table.
  • Servers will wear face masks during breakfast service, and, as always, will wash their hands before and after every guest interaction.
  • Tables will not be pre-set. Clean/sanitized napkins, silverware, glasses, mugs, condiments, etc. will be set once the guests have been seated.
  • Maximum number of four (4) guests per table will be served. Larger parties traveling together will be served separately.
  • Menus will not be provided on an individual basis. One breakfast menu will be posted a day in advance in the common area for guests to read. At breakfast, staff will review breakfast options with guests and take orders.

Seating

We will employ scheduled seating times to manage the number and distance of people in the dining areas at any one time. Seating times begin at 8:00 A.M. and continue with scheduled intervals, with the last seating arrival time at 9:15 A.M. Guests are asked to schedule their preferred breakfast seating no later than 6:00 P.M. on the prior night.

Tables will be available outdoors on the garden patio, as well as in our charming 1790’s dining room. At any given seating, there will no more than be 2-3 indoor tables in use, with the appropriate distance between tables and guests.

Self-Serve & Guest Pantry

The guest self-service pantry will not be available at this time. Guests may request beverages from innkeepers throughout the day if they would like coffee or teas. Bags of ice will be available from the innkeeper, use of shared ice maker will be discontinued.

The daily afternoon baked item will be individually boxed and made available to guests.

GUEST ROOMS & HOUSEKEEPING SERVICE

We will employ a 24-hour block between stays on all guest rooms whenever possible, to ensure safe time distancing between guest stays.

Extraneous items such as throw pillows, throw blankets, magazines, and notepads will be removed from the rooms. Such items can be requested by the innkeeper if needed.

Upon check-out, rooms will be stripped of all linens, inserted into a laundry bags and taken to the laundry room to be washed and sanitized. Beds will be remade with clean / sanitized linens. All hard services in the guest rooms will be cleaned with a sanitizing detergent. All doorknobs, switches, drawer pulls, alarm clock/docking stations, thermostat controls, TV remote controls will be sanitized. Soft surfaces will be sprayed with fabric sanitizing spray.

Bathrooms will continue to be cleaned with bleach cleaners. Shower curtains and liners will be removed and replaced after each stay. As always, rooms get inspected by innkeepers and locked until guests check-in.

Daily Housekeeping Service

To minimize cross-contact of surfaces, daily housekeeping tidy service will be discontinued at this time with exception to long stays of six nights or longer. This will minimize staff need to access guest rooms during a stay. Arrangements will be made with individual guests for trash and soiled towel removal as follows:

  • Larger trash bins with covers and pedals will be placed into rooms near the entry door. This will allow staff to minimally access guest rooms to remove trash without actually entering the room.
  • Cloth laundry bags will be provided to guests for soiled towels. We ask guests to place the bag next to the trash near the door.
  • Clean towels will be delivered to guest rooms upon guest request.

COMMON AREAS

Common areas will be at a reduced capacity with less than 40% of guests in any shared space at any time, to comply with current state guidelines for lodging establishments. Additionally, common spaces will be cleaned and sanitized more frequently. High touch areas such as doorknobs and banisters will be cleaned more regularly by staff. Hand sanitizer and wipes will be made available throughout common areas.

The guest pantry area will not be available, and signage will be posted.

The guest powder room will be unavailable for guest use at this time, limited only to staff. Signage will be posted on the door directing guests to only use the bathrooms in their respective guest rooms. Innkeepers will use the bathroom in the owner’s suite.

STAFF

Staff will be trained for enhanced cleaning and serving procedures. Staff will be provided with:

  • Cloth face masks that will be washed/sanitized after each use.
  • Protective disposable gloves
  • Screening and temperature check with thermometer upon arrival for work

KITCHEN

Kitchen sanitation procedures will continue with:

  • High-temperature commercial grade dish machine to sanitize dishes, silverware, glassware
  • Surfaces cleaned and sanitized with bleach

OTHER

In warmer weather, garden chairs will be cleaned several times per day; and beach chairs will be washed after each guest’s use. A designated return area for used chairs will be provided for guests. Beach towels will be laundered after each use.