To Our Valued Guests,
As COVID-19 continues to have an impact around the world, we feel that it’s important for us to communicate directly with you to show the steps we’ve taken to help keep our guests safe and healthy. At Candleberry Inn, we adhere to the highest cleaning standards possible. In the last year, we implemented additional measures in the face of COVID-19 to ensure that our guests feel a sense of security when staying with us. We are confident that these extra measures and precautions make our Inn a safe place to stay and relax.
– Angelo & Marco
Update – September 2021
For the safety of our guests and staff, we have implemented additional operating procedures that comply with the Centers for Disease Control and Prevention, state, and local evolving guidelines, as well as those suggested by hospitality industry experts. These procedures include breakfast service changes, guest room housekeeping, and common area procedures to supplement our already rigorous processes, all geared to ensure the utmost safety practices in cleanliness and hygiene.
IMPORTANT INFORMATION FOR VISITORS:
In the Commonwealth of Massachusetts, with the exception of remaining face-covering requirements for public and private transportation systems and facilities housing vulnerable populations, all industry restrictions were lifted and capacity increased to 100% for all industries on May 29, 2021.
While mask wearing is currently not required, it is recommended for travelers in indoor common areas and outdoors where social distancing isn’t possible. Your innkeepers, servers, housekeepers and staff members have all been fully vaccinated and will be wearing masks while working.
State guidelines and our local health department approved hospitality and lodging businesses to remain open since June 2020 with evolving restrictions to which we’re closely adhering. Please read our enhanced procedures below, then contact us with any questions you may have regarding your reservation.
GUEST CHECK-IN AND CHECK-OUT
While it is always our preference to personally welcome our guests, contact-less check-in and check-out procedures are available for guests who prefer it. Since our standard reservation system collects final payments and processes receipts electronically prior to guest arrivals, the need for credit cards, pens, or papers to be exchanged at arrival will be limited.
On the console located in the inn’s main entry, guests will find envelopes containing their sanitized room keys and a welcome letter with directions to their rooms. The welcome letter will include innkeeper mobile numbers to facilitate communications via texting. As always, the innkeepers will be on-premises, and will happily answer any inquiries and show you to your guest room, if desired.
Since all charges are prepaid, there should be no need to settle balances due at the time of check out. We always like to personally say good-bye as you leave.
The Candleberry Inn full breakfast service will continue as usual. All food and beverages will be served to guests either on the outdoor patio or in the dining room. The following service processes will be in place:
- Beverages will be served to the table with breakfast, and the self-serve Guest Pantry is available at all times (day and night) for beverages.
- Servers and kitchen staff will wear face masks during breakfast service for the time being, and, as always, will wash their hands before and after every guest interaction.
- Tables will not be pre-set. Clean/sanitized napkins, silverware, glasses, mugs, condiments, etc. will be set once the guests have been seated.
- A maximum number of four (4) guests per table will be served. Larger parties traveling together will be served separately.
We will retain scheduled breakfast seating times that begin at 8:00 A.M. and continue with scheduled intervals, with the last seating arrival time at 9:15 A.M. Guests are asked to schedule their preferred breakfast seating no later than 6:00 P.M. on the prior night.
Tables will be available outdoors on the garden patio, as well as in our charming 1790’s dining room. Outdoor heaters are available on the garden patio, allowing guests to dine outdoors through the fall months.
Self-Serve & Guest Pantry
The guest self-service pantry is available, with a few restrictions. Shared coffee-makers and tea kettles will be available with nearby sanitizing wipes for guests to use before and after they utilize the pantry area.
Additionally, for guests who prefer not to use the shared pantry, they may request beverages from innkeepers throughout the day if they would like coffee or teas. Bags of ice will be available from the guest pantry freezer. The common area refrigerator will contain bottled water for guests to take, and it may not be used for personal guest food or beverages.
The daily afternoon baked item will continue to be individually boxed and made available to guests – because it’s a nice way to serve it.
GUEST ROOMS & HOUSEKEEPING SERVICE
Extraneous items such as throw pillows, throw blankets, magazines, and notepads have been removed from the rooms for the season. Such items can be requested by the innkeeper if needed.
Upon check-out, rooms will be stripped of all linens, inserted into laundry bags, and taken to the laundry room to be washed and sanitized. Beds will be remade with clean / sanitized linens. All hard services in the guest rooms will be cleaned with a sanitizing detergent. All doorknobs, switches, drawer pulls, alarm clock/docking stations, thermostat controls, TV remote controls will be sanitized. Soft surfaces will be sprayed with fabric sanitizing spray.
Bathrooms will continue to be cleaned with sanitizing cleaners. As always, rooms will be inspected by innkeepers and locked until guests check-in.
Daily Housekeeping Service
Daily housekeeping tidy service has resumed and is upon request. Housekeeping staff is currently wearing masks while working. For guests who decline daily housekeeping service, arrangements will be made for trash and soiled towel removal as follows:
- Trash bins with covers and pedals have been placed in rooms near the entry door. This will allow staff to minimally access guest rooms to remove trash without actually entering the room.
- Cloth laundry bags have been provided to guests for soiled towels. We ask guests to place the bag next to the trash near the door.
- Clean towels will be delivered to guest rooms upon guest request.
Common area procedures will comply with current state guidelines for lodging establishments. These spaces will be cleaned and sanitized frequently and high touch areas such as doorknobs and banisters will be cleaned regularly by staff. Hand sanitizer and wipes will be made available throughout common areas.
The guest pantry area will be available with some restrictions. Sanitizing wipes will be available and signage will be posted.
Staff members, including innkeepers, breakfast servers and housekeepers, will wear face masks for the time being.
Kitchen sanitation procedures will continue with:
- High-temperature commercial grade dish machine to sanitize dishes, silverware, glassware
- Surfaces cleaned and sanitized with bleach
In warmer weather, garden chairs will be cleaned several times per day; and beach chairs will be washed after each guest’s use. A designated return area for used chairs will be provided for guests. Beach towels will be laundered after each use.